Groundfloor™ and ISPT – Smart parcel management system installed at Melbourne’s Spring Place precinct

The Dexus team set out to create a single delivery destination for all occupants at Rialto. Groundfloor’s solution provided new tech-enabled addition to their existing suite of premium amenities.


Groundfloor™ smart lockers were part of the relaunch and revitalisation of ISPT’s Spring Place precinct, introducing premium, tech-enabled amenities to enhance the delivery of services to the occupants.

Sustainability and operational benefits

Decreased pressure on loading bays

Reduction of delivery wait times, reducing emissions

Improvement in the local area with no parking required for deliveries

“Groundfloor lockers have been a welcomed addition to our service offering at Spring Place. It is an easy-to-use system that provides value to our tenants and it’s great that we can integrate the service with our community app EPIC. We appreciate the excellent customer support provided by Bree, Jo and the team. Customer queries and issues are resolved promptly, the team are responsive and always happy to help.”

Darabase for ARTFRESCO International Towers


Groundfloor™ smart lockers were part of a relaunch of the precinct and were introduced together with other tech-enabled solutions like CBRE Host’s white-labelled community app, EPIC. Spring Place combines work, entertainment and services by providing sought-after secure, contactless deliveries of parcels and dry cleaning, reflective of today’s hybrid workplace.

Solution implemented

In addition to allowing convenient parcel collections, the ISPT team were keen to expand their offering of concierge services and decided to include a fully integrated and contactless dry cleaning service to their busy occupants. Installing Groundfloor™ provided the opportunity to create a one-stop collection point for both parcels and services in the precinct.

Outcome delivered

Groundfloor™ helped ISPT realise sustainability and operational gains. This not only had a hyperlocal impact on decreasing pressure on loading bays but also improved the local area around the building by reducing the number of delivery vans driving around looking for a free parking spot. The reduction of vans waiting for loading bays benefitted the overall goal of reducing emissions in urban areas.

About Groundfloor™

Groundfloor™ is a smart delivery system and software for efficient 24/7 management of parcel deliveries across commercial and residential buildings, student accommodation, build-to-rent and providing click-and-collect services for retailers. For more information, visit

Source: Groundfloor 2023

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