Taronga Group website – Terms & Conditions page

 

General

Taronga Group Pty Limited ACN 609 713 000, all its related entities and Taronga Group Investments Pty Ltd (ABN 21 163 737 326) (AFSL 478338) (together, “Taronga Group”) own and operate this website.

Neither Taronga Group nor any other person makes any representation or warranty that any statement, representation, projection or forecast is true, complete or accurate or otherwise as to the quality, accuracy, completeness, or fitness for purpose of any content on the website (including any website or page linked to it). Taronga Group is not liable for any loss or damage however caused resulting from the use of this website (including any website or page linked to it). This website is constantly subject to change and may not be up to date or accurate as of the date that a person looks at it and thus it may contain technical inaccuracies or typographical or material errors.

The information contained on this website is general in nature. People should not construe any content of this website (including any website or page linked to it) as any kind of advice or recommendation. Readers are encouraged to obtain independent advice. This website (including any website or page linked to it) does not purport to be complete, accurate or contain all information that a person may require including to make an informed assessment of whether to deal with or invest in any fund managed by or associated with Taronga Group or its team. This website (including any website or page linked to it) does not take into account the objectives or circumstances including financial situation or needs of any particular person, entity or organisation. Before acting on the information contained in this website, or making any decision, readers, potential investors or investees should make their own enquiries and seek professional advice as to whether any investment or other decision is appropriate in light of their own circumstances.

This website may contain references or links to other sites. Taronga Group does not necessarily sponsor, endorse, or approve of any material on such sites or the operations of such sites and makes no warranties or representations regarding those sites.

Taronga Group as copyright owner or licensee reserves all rights unless otherwise stated.

Privacy

Taronga Group respects the privacy of your personal information and is committed to using reasonable endeavours to comply with the National Privacy Principles under the Privacy Act 1988 and any other relevant legislation. These regulate the handling of personal information including its collection, use, disclosure and storage. Personal information might include your name, address, email and telephone number. Incomplete or inaccurate information may: contravene taxation legislation; prevent the provision of services to you; and/or prevent us from being able to contact you. Please note that we may disclose your personal information to third parties to assist us in providing our services. These will include regulators such as the Australian Taxation Office and our staff, related entities and advisors. We will typically only disclose your personal information to these third parties on a confidential basis and if that disclosure is necessary for the operation of our business. In some cases, we may disclose your personal information when required or authorised by law, for example, to government agencies or in emergency situations and when assisting in law enforcement. You may request access to your personal information at any time through the contact details on this website and/or contact us to request us to correct information that we hold about you. In some circumstances, we may not be able to provide you with access to your personal information for example for legal reasons. If this is the case, we will seek to provide you with reasons for our decision. Respecting privacy is important to us. Please contact us with any questions.

Complaints Management Policy

  1. INTRODUCTION
    • Taronga Group Investments Pty Ltd (“Taronga Group Investments, we or us”) is committed to effective and efficient complaints management and to fair and transparent dealings in the financial marketplace.
    • A complaintis an expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required.
  2. OUR COMPLAINTS MANAGEMENT PROCESS
    • We take your feedback seriously and will work proactively to investigate and resolve your complaint. If you have a complaint, please contact us by any of the following methods:
      • Email: corpse@tarongagroup.com;
      • Telephone: +61 435 688 880;
      • Post: C/o Sundaraj & Co. Level 36, Australia Square, 264 George Street, Sydney NSW 2000.
    • Any material relating to Taronga Group Investments’ Internal Dispute Resolution (“IDR”) process will be provided to you free of charge.
    • We will collect certain information from you, including:
      • Your name;
      • Your contact details;
      • How you would prefer to be contacted;
      • A description of your complaint; and
      • How you would like the complaint resolved.
    • We will acknowledge your complaint, generally within fourteen (14) days and give you the contact details of the person responsible for dealing with your complaint.
    • The person responsible for dealing with your complaint will commence their investigation and may require further details from you. Upon completion of their investigation, the person responsible for dealing with your complaint will contact you with an IDR response. This will provide you with information about:
      • the final outcome of your complaint at IDR; and
      • information about other remedies that may be available to you.
  1. TIMEFRAME FOR RESOLVING COMPLAINTS
    • We endeavour to resolve all complaints as quickly as practicable. Many complaints can be resolved within days or on the spot. We will keep you informed in relation to your dispute and will provide you with an IDR response within forty-five (45) calendar days of receiving your complaint.  
  2. ACCESSIBILITY SERVICES
    • We take our commitment to provide accessible services to customers seriously.
    • If you are deaf or have a hearing or speech impairment, you can contact us on the National Relay Service, a government initiative that offers an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It’s available at no additional charge:
      • Talk to text users, please call 133 677 and then ask for +61 435 688 880;
      • Speak to listen users, please call 1300 555 727 and then ask for +61 435 688 880;
      • Internet relay users, please connect to the NRSand then ask for +61 435 688 880.
    • If you require this Policy is another language, please contact us at the details below.
  3. CONTACT US
    • If you have any questions or would like further information about our complaints handling process, please contact us by:
      • Email: corpse@tarongagroup.com; or
      • Phone: +61 435 688 880; or
      • Post: C/o Sundaraj & Co. Level 36, Australia Square, 264 George Street, Sydney NSW 2000.